"I spoke to Natasha on reception who as always was very helpful answering my multitude of queries.
I was then met by the vet Mr Charles Higham who took both dogs inside to carry out what needed to be done. This is the first time I have met Mr Higham.
I am writing this to convey my appreciation of the service I received from both staff members today. Mr Higham was fantastic, having never met me or my Police dogs before he was a complete professional and showed immense confidence with both dogs. It was once again a pleasure to use your services with what seems to be another absolutely amazing member of staff."